Acceptable Forms of Payment
We accept Master Card, American Express, Discover Card, Visa, via Square and/or PayPal settlement systems.
Return Policy
Return and Refund Policy
Coffee Monkey Brewing Co. takes pride in delivering excellent customer value. In order to ensure we uphold this standard to you, we will refund you if you are not satisfied with our products. Please fill out the form below or email Support@CoffeeMonkeyBrewing.co about your desire to return or refund. We ask that you please provide us with feedback on why you were not satisfied with the product or why the product did not meet your expectations. Only unopened coffee products will be authorized for return.
Product Refund and Return Form
For returning or receiving a refund for a Coffee Monkey Brewing Co. product with which you are not satisfied, please provide the order number associated with your purchase in the context of your email. There should be a copy of this information in your email or on the packing list provided with your order. Not required but does help us expedite the refund or return.
Privacy Agreement
Applies www.CoffeeMonkeyBrewing.Co Website, and all Coffee Monkey Brewing Co. Social Media platforms
The Coffee Monkey Brewing Co., Inc ("COFFEE MONKEY," "we," "us," and "our") and its affiliates are committed to protecting the confidentiality and security of information we collect about our existing and prospective customers (collectively “Coffee Monkey Troops” or individually “Coffee Monkey Member”). We will not share non-public information about you ("Information") with third parties outside of COFFEE MONKEY without your consent, except for the specific purposes described below. This notice describes the Information we may gather and the circumstances under which we may share it.
Why We Collect and How We Use Information
We limit the collection and use of Information to the minimum we require to deliver superior service to you but also for your protection. Such service includes processing various requests by you, assessing qualifications and capabilities, inventory and due diligence analysis, providing advice to you and administering our services.
How We Gather Information
We get most Information directly from you, when you apply for, access and use products, services and/or research offered through the Coffee Monkey - whether in person, by telephone or electronically. We may verify this information or get additional information from both private and/or public sources. This Information may relate to your finances, employment, avocations or other personal characteristics, as well as transactions and interactions with Coffee Monkey Troops, or others.
How We Protect Information
COFFEE MONKEY, Coffee Monkey Troops and COFFEE MONKEY affiliates alike are required to protect the confidentiality of Information and to comply with our established policies. They may access Information only when there is an appropriate reason to do so, such as to administer various services and/or distribute resources. We also maintain physical, electronic and procedural safeguards to protect Information. Those that violate this Privacy Policy are subject to disciplinary process and/or termination according to the COFFEE MONKEY Participation Agreement.
Disclosure of Information
We do not disclose any nonpublic information about our Coffee Monkey Troops or former Coffee Monkey Troops to anyone unaffiliated with COFFEE MONKEY without cause. We may disclose any Information to or as directed by a Coffee Monkey Member or when we believe it necessary for the conduct of our COFFEE MONKEY affairs, or where disclosure is required or permitted by law. Information may be disclosed for audit or research purposes, or to law enforcement and regulatory agencies, for example, to help us prevent fraud. In addition, we may disclose Information to affiliated and non-affiliated third party service providers (i) to enable them to provide business services for us, such as performing computer-related or data maintenance or processing services, (ii) to facilitate the processing of transactions requested by you, (iii), to assist us in offering products and services to you or to assist our Coffee Monkey Troops in offering products and services to you, or (iv) for review and reporting purposes. Except in those specific, limited situations, without your consent, we will not make any disclosures of Information to any unaffiliated companies who may want to sell their products or services to you. For example, we do not sell client lists and we will not sell your name to a catalogue company. It is COFFEE MONKEY policy to require that all third parties, including our Coffee Monkey Troops who are to receive any Information, acknowledge this Privacy Policy and related written policies and supervisory procedures of our COFFEE MONKEY protocol more particularly described in the COFFEE MONKEY Participation Agreement.
Important Note: COFFEE MONKEY has one agreement and several voluntary options for all prospective Coffee Monkey Troops without partiality (i.e. house rules): they are non-negotiable and available for review upon receiving Coffee Monkey Member status. As such, as we do not ordinarily acknowledge third party confidentiality agreements and similar documents, lest we find ourselves a “respecter of persons.”
Former Relationships
Even if you are no longer affiliated with COFFEE MONKEY, this Privacy Policy will continue to apply to you according to your COFFEE MONKEY Participation Agreement.
To Whom This Policy Applies
This Privacy Policy applies to Coffee Monkey Troops exchanging products or services through the Coffee Monkey.
Access to and Correction of Information
If you desire to review any file we may maintain of your personal Information, please contact us. If you notify us with any Information that is incorrect, we will review it. If we agree, we will correct our records. If we do not agree, you may submit a short statement of dispute, which we will include in future disclosures of the disputed Information. Information collected in connection with, or in anticipation of, any conflict resolution proceeding will not be made available.
Further Information
We reserve the right to change this Privacy Policy. The examples contained within this Privacy Policy are illustrations and they are not intended to be exclusive. This Privacy Policy does NOT comply with enacted state, federal, or international law and/or respective securities regulations regarding privacy (e.g. COFFEE MONKEY will not disclose your personal Information to any government, or agency thereof, just because they ask for it). You may have additional rights under other foreign or domestic laws that may apply to you.
Last Revision: December 12, 2018
